Returns will only be accepted on products that are damaged on arrival. If you receive a damaged product you must immediately notify me using the contact form and return it or your refund request may not be accepted.
For your own personal reference, we suggest you take photos of any damaged artwork. Artworks must be returned packaged in their original condition. All postage and insurance costs are the responsiblity of the buyer. We recommend that you return the product via registered post and that you prepay all postage. You as the buyer assume any risk of lost, stolen or damaged goods during transit. James Rawson will not be responsible for artwork lost or damaged in transit.
Once your damaged item has been received, your refund will be processed back into your nominated account within 5 business days. You will be notified via email when this credit has taken place to the address provided. For any additional questions please use the contact form.